Customer Testimonials

Was interested in looking at a Honda Prologue. Showed up and was in the lot for around 10 minutes looking at cars, but was not approached by a single sales person. Maybe that’s a good thing though. IDK. Oh well, on to the next.

UPDATE. It has now been a full month since I purchased this vehicle, and the cruise control defect is still not fixed. Despite my initial review 3 weeks ago, the dealership’s service team and management have subjected me to endless broken promises and zero communication. I was given false completion dates ("it'll be fixed next Monday") for two consecutive weeks while nothing was done. It took me physically walking back into the dealership today and demanding accountability to even get a rental car. A dealership that sells a car with a safety defect and then stringing a ... Read More

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Google - Oct 17, 2026

UPDATE. It has now been a full month since I purchased this vehicle, and the cruise control defect is still not fixed. Despite my initial review 3 weeks ago, the dealership’s service team and management have subjected me to endless broken promises and zero communication. I was given false completion dates ("it'll be fixed next Monday") for two consecutive weeks while nothing was done. It took me physically walking back into the dealership today and demanding accountability to even get a rental car. A dealership that sells a car with a safety defect and then stringing a customer along for a month shows a complete lack of integrity. I am in the process of filing formal complaints with the Virginia Motor Vehicle Dealer Board (MVDB), the Better Business Bureau, and Honda Corporate Customer Relations. Save yourself the head-scratching frustration and buy somewhere else. When I asked for the dealership owner’s contact info to escalate this month-long nightmare, management actually told me with a straight face that the owner 'doesn't have an email.' They are actively hiding their incompetence from ownership while hanging customers out to dry with defective vehicles."

Loved working with David. He was the best and super professional! Love my new car!

I called today because I need a new key for my car. I spoke first to a female who asked me for info which I gave. She then transferred me to parts where a young man answered the phone. I told him what I needed. He asked if I had my VIN number. I said I was driving but he should be able to see that information in the records - he said “I’m PARTS”. I asked if they shared computers. He repeated “I’m parts”. I said you’re the person they sent me to, if that’s ... Read More

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Google - Oct 8, 2026

I called today because I need a new key for my car. I spoke first to a female who asked me for info which I gave. She then transferred me to parts where a young man answered the phone. I told him what I needed. He asked if I had my VIN number. I said I was driving but he should be able to see that information in the records - he said “I’m PARTS”. I asked if they shared computers. He repeated “I’m parts”. I said you’re the person they sent me to, if that’s an error please direct me to the right folks-without a word he put me on hold. Five minutes later I speak to a new female who said you have to go through parts. She reassured the parts wizard would be able to get that information by my name or phone number. I asked for a manager. I was transferred to voicemail where I left a message. I called back and asked for manager on duty. I was told I could get their direct number and call back. I explain I’m driving. New person says you have to talk to parts. I’m OVER IT

Monica Ellis , and Julian the mechanic are so great to work with, I recommend this location to anyone, great customer service 🏆

Recently traded in my 2007 hyundai tucson. I got in touch with a Honda representative named Carl. He was amazing at what he does. He got me into my new Jeep Patriot and went above and beyond yo get me a great deal and put in so much quality care. If your looking for a perfect experience and a rep who is great at his trade. Please go see Mr. Carl.

Kai A. and the team at Checkered Flag Honda dedicated 3 days to accommodating me at every step through the purchase process. They went above and beyond to assist me in securing favorable financing but it was the kind/caring approach, commitment to the customer and dedication to the success of the deal that were vital to navigating a complex situation and achieving a successful outcome. His parting gesture was not only thoughtful but extremely kind and sincere. Thank you Kai A. and the team at Checkered Flag Honda for making my first trip to Virginia a memorable one.

I showed Kamrin what car I wanted and I am now rolling in it 2 days later. (Honda HRV EX) Fast, efficient, and personable staff as well. Glad to be back in the Honda Gang x3 and to have gotten my car from here. Thank you Kamrin and staff!!✨️🚗💨

My 24’ CRV been exclusively taken care of by Checkered flag until after this you can see the suggested things; The skid plate they are the only ones who has ever took it off so it needs work. They need to be gentle or treat peoples property like it’s their own and that’s completely ridiculous it’s $500 for something only they have touched. Also my cabin air filter was supposed to be dirty and clogged, but it’s definitely not and they just jammed it back in. and the fact that they charge $90 for seven dollar part and two ... Read More

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Google - Oct 4, 2026

My 24’ CRV been exclusively taken care of by Checkered flag until after this you can see the suggested things; The skid plate they are the only ones who has ever took it off so it needs work. They need to be gentle or treat peoples property like it’s their own and that’s completely ridiculous it’s $500 for something only they have touched. Also my cabin air filter was supposed to be dirty and clogged, but it’s definitely not and they just jammed it back in. and the fact that they charge $90 for seven dollar part and two minute job is ridiculous. Also, I specifically asked for a car wash and they didn’t even do that so it makes me wonder if the rest of the quality of their repair work is at the same standard. If it wasn’t for the free oil changes and state inspections, there’s no way I would use them. Update: they never put on my skid plate back on and are charging me for it and the service manager is fighting me instead of just replacing something only they touched and forgot to put back on. Just absolutely horrible service department. Having to get Honda corporate involved for something like this is ridiculous. You shouldn’t have to check that your vehicle has all the parts it came in with but apparently you do at checkered flag

1000% Great Service Experience ! Thank you Dallas !

Took my car to get a key fob which they weren’t able to do but still went ahead and charge me almost 550 dollars for a job that they didn’t even do!

Rachel was a great salesperson and the experience was quick and easy.

Friendly, no pressure customer service

David was great, friendly and very professional.

Rachel was amazing. She was so easygoing, with no sales pressure. We talked through some of the pros and cons on a few different vehicles and situations and I felt like she was really honest and down to earth, ultimately helping me navigate the best deal! And now I have a super sweet vehicle to whip around town like a real G!

I bought a new car today at Checkered Flag Honda with my wife. Carl assisted us and he was extremely friendly as well as straightforward and helpful. The whole process took us about 3 hours from start to finish. He answered every question we had and was very patient. When I said I didn’t want the add ons for the car, he was not pushy about it. This is the 4th vehicle that my family has purchased from Checkered Flag and I will continue to go to them for the no hassle process. Also, the last car I purchased from ... Read More

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Google - Sep 5, 2026

I bought a new car today at Checkered Flag Honda with my wife. Carl assisted us and he was extremely friendly as well as straightforward and helpful. The whole process took us about 3 hours from start to finish. He answered every question we had and was very patient. When I said I didn’t want the add ons for the car, he was not pushy about it. This is the 4th vehicle that my family has purchased from Checkered Flag and I will continue to go to them for the no hassle process. Also, the last car I purchased from them was in a total loss accident and they were able to help me credit the warranty I had on that car to my new one, I am very appreciative of that. Overall, the team at Checkered Flag is amazing! Thank you guys. 😊

Valet “misplaced” my key to my car after waiting 2.5 hours for service to be completed. Was also after the car was already driven around to the bay for pickup. Spent an extra 45 mins waiting for service advisors to try to find the key. My key was then found in the trash??? And was only found after manager saw valet throw it away through the camera footage. Situation was handled very poorly, and this should not have occurred especially when it is Valet’s job to make sure that every customer gets their car back.

It was straight forward and I was given a deal I wanted; no silly upselling on things a person doesn’t need. Incredibly fast and the most efficient deal I’ve ever done!

Easy to schedule service and drop off vehicle for the appointment.

I really enjoyed my experience with Adam. He even drove to pick me up to the dealership to complete the paper work.

Great experience buying with Rachel, very informative on car features, options and warranty info.

Terrance at Checkered Flag Honda created the best car-buying experience we have ever had. Friendly, informative, no pressure, no haggling, no hidden BS. We had some appointments to see cars at other dealers and we cancelled just so we could work with Terrance. Will be coming here first next time.

Checkered Flag Honda made my first car buying experience very enjoyable! I love my new car!! Adam S. was super patient and helpful throughout the entire process. He is an exceptional salesman!

I worked with Adam, I had quite possibly the best customer service ive ever had when it came to purchasing a vehicle, I cannot recommend anyone more than Checkered flag Honda. Mark S

This is my fourth car from Checkered Flag Honda. Every time we have purchased a vehicle from here, the process has been super smooth. My saleswoman, Racheal Carter was a complete angel. She has the patience of a saint as I went back and forth with deliberations on which car I wanted. I would highly recommend checkered flag if you’re thinking about purchasing a new vehicle.

Adam made my purchase fast, smooth and no hassle! Ask for him when you’re looking for a vehicle!

Rachel was amazing. She was very sweet and knowledgeable. 10/10 good noodle stars for her and the dealership

Fast and smooth process with trading and purchasing a new vehicle. Chad and Rachel were amazing !!

Great dealership with really friendly people. Made the entire process as flexible and easy as possible. Big shoutout to Adam, he was our salesman and he was excellent

Customer service hands down. We received a lower price at a competator but the agony my family endured along the way to get to that number was exhausting. Knowing the amount of finagling, condescending remarks we encountered only meant our long time journey would be a miserable one with the competator. Meeting Carl Dyson was a breath of fresh air. He was extremely knowledgeable and really set me at ease. When a competator sales rep tells you, you're average and try to explain why the intrest rates are the way they are before knowing a customers credit score shows ... Read More

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Google - Aug 7, 2026

Customer service hands down. We received a lower price at a competator but the agony my family endured along the way to get to that number was exhausting. Knowing the amount of finagling, condescending remarks we encountered only meant our long time journey would be a miserable one with the competator. Meeting Carl Dyson was a breath of fresh air. He was extremely knowledgeable and really set me at ease. When a competator sales rep tells you, you're average and try to explain why the intrest rates are the way they are before knowing a customers credit score shows they were out for the sale and not the customer. I appreciated Carl Dyson for being upfront with us. I was ok paying more because of honesty and knowledge he brought to the table. He didn't treat me like I was average and showed me everything up front. It was, hands down a great experience with Carl Dyson

Just purchased a 2026 Passport from Tomas. He was transparent and upfront about all of the buying options. The buying experience was totally awesome. Thanks, Tomas.

My purchase of a 2026 Honda Pilot Black Edition at Checkered Flag Honda from Sherri Frank was my best car buying experience ever. I requested the hassle-free price on their website and was emailed the asking price and contacted by Sherri Frank, a Product Specialist. I then made an appointment with Sherri for a test drive. During that visit she offered me the opportunity for an extended test drive, which I accepted. The following day I made another appointment to purchase the car. The buying process was handled entirely by Sherri and was very simple compared to sitting down and closing ... Read More

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Google - Aug 1, 2026

My purchase of a 2026 Honda Pilot Black Edition at Checkered Flag Honda from Sherri Frank was my best car buying experience ever. I requested the hassle-free price on their website and was emailed the asking price and contacted by Sherri Frank, a Product Specialist. I then made an appointment with Sherri for a test drive. During that visit she offered me the opportunity for an extended test drive, which I accepted. The following day I made another appointment to purchase the car. The buying process was handled entirely by Sherri and was very simple compared to sitting down and closing the deal with a dealership finance person. In summation, the Checkered Flag Honda process for purchasing a vehicle is a simple, uncomplicated and very relaxed exchange.

Tom customer service was excellent.1000/10

Rachel was AMAZING. So kind, patient, and informative. Made the process so easy to understand! Everyone was kind, stopped by to introduce themselves, and so much more. Truly a great dealership to purchase a car from!

The sales departments is like most dealerships. However their service department is horrible. Multiple occasions with early morning appointments where they dont start working on my vehicle until the evening. Ive had my vehicle in for about 12 services over the past 7 years, and only 3 times I didnt have to take it right back because theyve missed doing the oil or they didnt have the part they said theyd have. Most recent service I supposedly had the transmission flushed. Since having it flushed I also had my transmission fluid inspected. During a long trip, my transmission overheated. Check the dipstick, and ... Read More

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Google - Jul 24, 2026

The sales departments is like most dealerships. However their service department is horrible. Multiple occasions with early morning appointments where they dont start working on my vehicle until the evening. Ive had my vehicle in for about 12 services over the past 7 years, and only 3 times I didnt have to take it right back because theyve missed doing the oil or they didnt have the part they said theyd have. Most recent service I supposedly had the transmission flushed. Since having it flushed I also had my transmission fluid inspected. During a long trip, my transmission overheated. Check the dipstick, and its so full oil shoots out. Had to buy a siphon and pulled out 20 ounces on the side of the road just to finish our trip. Did the drain and fill and removed just under 6 quarts from a roughly 3.5 quart sump. Sent a message to the dealership and the only contact I received was asking which new Honda im interested in buying. This dealership can keep their free oil changes and inspections. Ill find somewhere else that wont cause thousands in damages from routine service. Update 30Jul. After a 1 star review the company did reach out and attempt to fix the issue. I turned down their offer, but the thought of attempting to make things right gets my review revised.

This was my first time buying a car and I couldn’t have asked for a better salesperson than Rachel! 10/10 experience😊💕

Tomas was amazing lucky we got him great customer service

This is the best place to get a car. I got my first Honda CRV 2026. Many thanks to David. He's a nice and humble guy.

Terrence and Bella were so kind and helpful! Very friendly and personable! Made the new car buying process very smooth. Gave us lots of important information:)

Met with Alan last week to test drive a new Accord. It was a really cool pleasant experience, definitely set on a pedestal compared to the other dealers in the area as far as general ease of just looking at a new car which is otherwise more stressful of an experience than expected. He was patient and informative, while really chill and cool. Definitely a 5 star experience.

My partner brought her car here for Service. Had a screw in her tire, simple tire patch. She scheduled her appointment for 2pm. She waited until 4:30pm for them to patch her tire. This is ridiculous, a tire patch is a 45 minute job tops. I even did them the favor of removing the tire and putting it in the trunk, so all they needed to do was patch the tire and put it back on the vehicle. 2 1/2 hours. If I knew it was going to take that long I wouldn't have wasted my partners time and just patched it ... Read More

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Google - Jul 16, 2026

My partner brought her car here for Service. Had a screw in her tire, simple tire patch. She scheduled her appointment for 2pm. She waited until 4:30pm for them to patch her tire. This is ridiculous, a tire patch is a 45 minute job tops. I even did them the favor of removing the tire and putting it in the trunk, so all they needed to do was patch the tire and put it back on the vehicle. 2 1/2 hours. If I knew it was going to take that long I wouldn't have wasted my partners time and just patched it myself. While my partner was waiting she overheard another lady complaining about waiting over 3 hours for an oil change. I've worked in the service industry before, these times are outrageous. Don't bring your car here for service unless you plan on spending half your day waiting.

I had the most amazing experience with buying my first vehicle from Checkered Flag Honda. My Sales Associate was Rachel she made this as fun, easy and quick as possible. She was very knowledgeable, helpful and highly motivated. Thank you Rachel from Honda VB

I had an amazing experience buying my Honda Passport with Kai Adkins. He made the entire process unbelievably easy — no pressure, no confusion, just smooth, clear, and efficient from start to finish. Kai was professional, patient, and genuinely focused on making sure I got exactly what I wanted. If you’re looking for someone who makes car buying simple and actually enjoyable, Kai is the one to work with!!

I use to praise Checkered Flag and their service advisor David for his excellent customer service. When it was time to purchase a new vehicle, I immediately went to Checkered Flag, test drove a newer civic and was already ready to purchase knowing I was going to be coming there for my service. A few years later David was moved to another checkered flag dealership in the area and that is when things started going down hill. My entire family has Hondas and we all use(d) checkered flag for the service. It was one mistake after another with different ... Read More

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Google - Jul 8, 2026

I use to praise Checkered Flag and their service advisor David for his excellent customer service. When it was time to purchase a new vehicle, I immediately went to Checkered Flag, test drove a newer civic and was already ready to purchase knowing I was going to be coming there for my service. A few years later David was moved to another checkered flag dealership in the area and that is when things started going down hill. My entire family has Hondas and we all use(d) checkered flag for the service. It was one mistake after another with different family members cars. They would only recommend the items based off mileage and year of the vehicle and never seemed to offer assistance on very noticeable issues. I had a fuel door actuator that was making a horrible noise, my driver’s side door wouldn’t lock, and my engine cover lost plastic clips (that cost them pennies to replace but wanted to charge me $50 to replace and put them on). The engine cover has to be removed when they do an oil change so the clips come off every time. I think my last straw was everytime I took the car in, they would say oh the brakes are at this level then the next time it would be higher then lower then back to higher, brakes don’t create new lining. After bringing it up to the general manager I felt like in the end of it he didn’t care whatsoever. I also brought up the fact that my driver’s side door wouldn’t lock and not once did they offer to look at it and estimate a cost to fix or remember to “lock” the door manually even through I told them multiple times. My car sat at their dealership for 3 days with battery issues in their back lot unlocked (I went to go check because I had a feeling they didn’t lock it manually). I was told oh we can get to it later today then in the afternoon it was oh tomorrow morning for sure then they went a whole day without communication. I ended up just picking up the car and praying to have luck on my side I didn’t get stuck somewhere with a dead car. Their service department has been consistently going down hill for years and it doesn’t matter how many times you address it with management nothing ever happens. When I purchased the car I was also sold on free oil changes for life, free state inspections, and a rental car for major repair work that needs to be done. Well you can go to any Honda dealership and get a free inspection and in the 9 years I have own my car not once has checkered flag offered a rental for having my car for multiple days due to a repair job and this is my only mode of transportation. Recently I got a coupon in the mail for priority Honda and after my last “free” oil change at checkered flag my car literally sounded like it was on its last leg, it made so much noise and was driving so rough. I immediately thought there is no way they did this oil change. So I made an appointment at priority and paid out of pocket for an oil change. Seriously hands down the best decision I made. Come to find out the oil change wasn’t done properly, and I paid a diagnostic fee of $180 for checkered flag to state the obvious regarding an oil leak. They only did a visual inspection which was just opening the hood and seeing oil at the top of the value cover. In the end my alternator and serpentine belt was making the noise and had to be replaced. I also had to fix the oil leak, replace spark plugs and coil packs because of the oil leak. I just advise caution when purchasing and servicing a vehicle with them. This isn’t the first time service hasn’t been done correctly on one of my family’s cars. Checkered Flag left a lot of money on the table because of their lack of customer service & making you feel like you are in good hands with them. I don’t trust them and their service team to provide any work on my car anymore. I would rather want to pay for oil changes going forward then to save money & worry about my car not being serviced properly.

Big shout out to Mr. Kai Adkins who sold my husband and I a beautiful CRV. He made our experience super smooth and was very personable. This was the best interaction I've had with a dealership. We were in and out in a couple hours and saved a trip to the DMV. 10/10 experience. We will recommend this place to all our pals.

Tom was amazing: kind, respectful, and knowledgeable. Pleasant buying experience

Had a great experience with Tom. Easy, up front pricing. Tom was helpful and patient as we looked and made decisions.

awesome business! The buying a new vehicle process was actually enjoyable!

Beware: They charge 3% for credit card payments. The service advisor did not tell me that when I checked my vehicle in. There is small sign near the check-in bay side door. When I was there to pick up my vehicle at the end of the work day, there was no time for an uber round trip.

Bought a 2027 HRV-EXL last week. Tom Torres greeted me. He let me take my time and look around. Later I went back to Tom, said I was interested in a new HRV. He went over it with me. I got a great trade in value for my CRV EXL. After seeing the Checkered Flag price for the new auto. We went through all the various plans offered. (no pressure, just information. ) I bought the HRV-EXL, came back the next day with a couple of questions about the HRV. He helped me understand how some settings worked. It was a pleasant ... Read More

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DealerRater - Jul 3, 2026

Bought a 2027 HRV-EXL last week. Tom Torres greeted me. He let me take my time and look around. Later I went back to Tom, said I was interested in a new HRV. He went over it with me. I got a great trade in value for my CRV EXL. After seeing the Checkered Flag price for the new auto. We went through all the various plans offered. (no pressure, just information. ) I bought the HRV-EXL, came back the next day with a couple of questions about the HRV. He helped me understand how some settings worked. It was a pleasant experience, again. I've been buying Hondas from Checked Flag for over 15 years (I'm guessing). I highly recommend this dealership.

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We just purchased a new Honda at Checkered Flag. Our sales person, Kai Adkins, was great to work with! He was knowledgeable and very helpful throughout the buying process. Thank you, Kai!

Kai do a very very good job! He replied the message very fast, and ever process is pretty smooth! If I need to buy a Honda again, I will buy it here!

Hey I hope it's not too late, but I just wanted to give a HUGE shoutout to Tomas my salesperson!! I have to say this is the best customer service I've ever gotten. It felt like I was talking to a friend or someone I already knew with how spot on he curated the car I wanted. I legit gave him a couple details and price range and he found the perfect car in less than an hour!!! He was kind, friendly, and not trying to sell me on things I really didn't want. This place is ... Read More

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Google - Jun 29, 2026

Hey I hope it's not too late, but I just wanted to give a HUGE shoutout to Tomas my salesperson!! I have to say this is the best customer service I've ever gotten. It felt like I was talking to a friend or someone I already knew with how spot on he curated the car I wanted. I legit gave him a couple details and price range and he found the perfect car in less than an hour!!! He was kind, friendly, and not trying to sell me on things I really didn't want. This place is also non commission based, so I would genuinely say he had my best interest at heart. I'm a first time buyer, so this took a heavy weight of stress off to know I was in good hands 🙌 Even the coverage options, he stayed in my price range and did not push further!! Thank you so much for this opportunity and great experience for my first car !!

They wasted our time and didn't seem to give a crap about it. We went to look at a used Mazda 3 that was listed on their website. Prior to going there, we filled out the little form to inquire about availability. I got an email from "Amanda Irving" telling me that they had the car and what time would we like to come by to see it. I emailed back a general time and let it go at that. We got to the dealer around 2 and were told that the car had been sold early that morning ... Read More

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Google - Jun 14, 2026

They wasted our time and didn't seem to give a crap about it. We went to look at a used Mazda 3 that was listed on their website. Prior to going there, we filled out the little form to inquire about availability. I got an email from "Amanda Irving" telling me that they had the car and what time would we like to come by to see it. I emailed back a general time and let it go at that. We got to the dealer around 2 and were told that the car had been sold early that morning and that "Amanda" is their AI system that automatically responds to all types of queries. Apparently it does not update inventory till a day or so later so the car was never there even though we were told it was. It seemed like they thought it was a bit funny that we didn't know we had been spoofed by AI. Of course I was more than a bit peeved having been given misleading information and wasting a trip over. To make matters worse, a young salesman named "Kai" started getting argumentative with us trying to prove that it wasn't any of their collective faults. After I minute or so of this I told him that arguing with a customer when they were clearly in the wrong was not helping anything so I told him to go away. We spoke with a female sales person who was more accommodating but they did not have anything we were interested in so we left. Interestingly, the dealership was pretty empty and slow on a Saturday afternoon. This is the email that was sent by their AI sales manager Amanda: Hello Bob, This is Amanda Irving from Checkered Flag Honda. Thank you for contacting us and for your interest in our 2014 Mazda Mazda3. I'm happy to let you know that we currently have the 2014 Mazda Mazda3 available. We'd love to arrange an appointment. Just let me know the exact date and time, and we'll get everything set up. Here are our appointment hours: Monday - Friday 09:30 AM - 08:30 PM Saturday 09:30 AM - 06:30 PM Sunday 12:30 PM - 05:30 PM When you visit us, our dealership is located at 6541 E. Virginia Beach Blvd Norfolk, VA 23502. Best Regards, Amanda Irving Sales Manager And this is the text that was sent after I responded to the email: Thank you for letting us know. The 2014 Mazda Mazda3 is currently available, and you are welcome to stop by this afternoon during our Saturday appointment hours which are 9:30 AM to 6:30 PM. If you need any assistance when you arrive or have any questions, our team will be ready to help you. We look forward to seeing you.

I met with David to check the CRV hybrid , it seemed it wasn’t his best day. He wasn’t interested in selling to me l. Disappointing , I just got my forester right after. CUSTOMER SERVICE MATTERS!

They lost my car keys when I brought it in for a basic oil change. I went in to pick my car up and my service advisor Orlando wasn’t in… Ok cool, so I got help from another service advisor and they couldn’t find the keys. I was told there is no lock box for customer keys or regulation to keep track of them… They proceeded to try and contact all the valets and my original service advisor which went straight to voicemail. I recommended to check the cameras to see who last moved the car… No manager ... Read More

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Google - May 23, 2026

They lost my car keys when I brought it in for a basic oil change. I went in to pick my car up and my service advisor Orlando wasn’t in… Ok cool, so I got help from another service advisor and they couldn’t find the keys. I was told there is no lock box for customer keys or regulation to keep track of them… They proceeded to try and contact all the valets and my original service advisor which went straight to voicemail. I recommended to check the cameras to see who last moved the car… No manager on site so no one has the access to review footage… How is there no manager on site…Currently sitting here for over an hour and a half when it should have been a 5 minute transaction. I never usually write reviews but this is absolutely unacceptable.

Had the worst experience with Daniel after coming to this Honda location for over two years. He wouldn't accept our coupon for an oil change which stated no strings attached and added a bunch of strings and other requirements that weren’t listed on our coupon at all. Now we won’t be coming back.

make a appointment for 11:00 am , and drop my car at 11:00 only for oil change, and state inspection; come back at 2:00 pm, my car still outside waiting for get into the shop; I know because it is free, so I need to wait 3 hours for nothing; what a horrible experience,

We brought our Honda pilot to the svs dept for a state inspection. This dealership comes up with a potential bill of just under $3000 in order to pass. No way! We took our vehicle to Firestone and guess what? It passed with flying colors. Our car is only 3 years old and very well maintained. Honda tried to take us to the cleaners. What did they do to try to make ripping us off better? They offered a month of free Sirius radio. Disgusting! We should have reported them to the BBB. Don’t buy into their “free oil changes and ... Read More

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Google - Mar 11, 2026

We brought our Honda pilot to the svs dept for a state inspection. This dealership comes up with a potential bill of just under $3000 in order to pass. No way! We took our vehicle to Firestone and guess what? It passed with flying colors. Our car is only 3 years old and very well maintained. Honda tried to take us to the cleaners. What did they do to try to make ripping us off better? They offered a month of free Sirius radio. Disgusting! We should have reported them to the BBB. Don’t buy into their “free oil changes and free inspections” gimmick when you buy a car from them.

The positive feeling of buying a new car was ruined by the aggressive upselling of add-on services. I was pressured into a $600 paint protection service I didn't truly want. Once I was out of the high-pressure sales office, I had immediate regrets so much so that I put off the services calls for months, trying to reason with myself about getting fooled into this service. When I finally called to cancel, I was transferred from the service department to the salesman department and was bluntly told it's an "un-cancellable service." I am incredibly angry and feel ... Read More

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Google - Feb 19, 2026

The positive feeling of buying a new car was ruined by the aggressive upselling of add-on services. I was pressured into a $600 paint protection service I didn't truly want. Once I was out of the high-pressure sales office, I had immediate regrets so much so that I put off the services calls for months, trying to reason with myself about getting fooled into this service. When I finally called to cancel, I was transferred from the service department to the salesman department and was bluntly told it's an "un-cancellable service." I am incredibly angry and feel completely taken advantage of. This dealership's sales tactics feel deceptive, and their refusal to do the right thing is shocking. I am so upset that I am seriously considering just giving up the $600 and not even bothering to get the coating, just to be done with this dealership. They may have my money for now, but they have lost a customer for life. #Aggressive #Add-onService #unfairpractices

IF YOU BUY ANYTHING HERE YOU WILL NEED A LAWYER AFTER. This was our first time buying a car and we were screwed over really bad. I ended up paying $2700 for a warranty that basically covers almost everything for it to be useless. Ryan was the sales representative I told him over and over again we needed the car to be able to take frequent trips monthly between Virginia Beach and New York City. We stressed this throughout the entire process he said that the warranty would basically cover almost everything for the next four years. He never told me ... Read More

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Google - Jan 8, 2026

IF YOU BUY ANYTHING HERE YOU WILL NEED A LAWYER AFTER. This was our first time buying a car and we were screwed over really bad. I ended up paying $2700 for a warranty that basically covers almost everything for it to be useless. Ryan was the sales representative I told him over and over again we needed the car to be able to take frequent trips monthly between Virginia Beach and New York City. We stressed this throughout the entire process he said that the warranty would basically cover almost everything for the next four years. He never told me that there is a certain number of miles, and if those are exceeded than the warranty will not cover four years only up to that number of miles. (had this have been discussed we would have opted for a car with less miles on it, but we were not given that opportunity because we were not told this until it was too late and there’s nothing we can do) This was critical because we’re going to be driving a lot of miles and it turns out that we’re going to end up hitting that mileage before the four years. When I called to confront him, he said he had explained this I turned to my partner and asked because we were both in front of him the entire time and neither of us heard him say anything about this AT ALL. I spent 13 K on the car. It hasn’t even been two months and the check engine light has come on. I was under the impression that we take the car to Checkered for it to be fixed using the warranty, he instructed us to go to Kia instead. Kia is booked three weeks out. I am stuck in Virginia and I’m about to lose my job. The manager at Kia told me that I should have had it serviced with checkered flag and he said it sounds like they just didn’t want to deal with this even though they absolutely could and they have the availability. I felt good about buying from this place because they are family owned. They seemed like trustworthy people, But in the end, we were absolutely taken advantage of. Our car is now sitting at Kia. We have no car and are spending money on Ubers just to get around town. Meanwhile the Warranty is supposed to cover a rental. There is no resolution in sight and now all the time has passed so we can’t give the car back to get our money back and go elsewhere. They will absolutely take advantage of you here don’t be fooled by the fact that this is a family owned and operated business. They are just as crooked as anyone else. Please take your money elsewhere. My blood pressure is up and I have a really bad headache dealing with all of this and it seems like every month we are finding out something new. I’m in complete distress! DO NOT BUY HERE! UPDATE 2/28 after getting in touch with Lucas, the manager at this location and going back-and-forth on the phone for hours, he tried to bribe me to remove my review by saying he would cut a check for the work that had to be done on it when I refused he then told me it was my issue. I had to call corporate and fight with them just to get a check. They had me sign something saying that they claim no fault if I wanted to receive the check so I of course signed it. I had to wait over a month for that check now it’s been not even a week after picking up the check and the car is completely in shambles. It’s guzzling oil and needs more after driving every 300- 500 miles which is costing us a fortune. Although I bought the car, not even 90 days ago for 13K They refused to take it back or trade it for anything around the same amount they know what they did was wrong, but now we are stuck with the car with absolutely no help they Offered below 50% of what we paid just 90 days ago in order to trade the car in. Now I have to find somewhere to buy another car. My savings are completely depleted. Please don’t go here and definitely don’t deal with checkered flag at all if you can help it if you do your research, there are multiple Reviews that are horrible about both Lucas and Ryan, Yet somehow they remain there. They absolutely take advantage of women here.

took my car here on December 23 to get an inspection. Pick my car up now the door is hard to open and makes a clicking noise when I go to open the door all the way. Took my car back to the dealership they told me it was because of wear & tear on a brand new 2025 . The manager told me to come back so she can look at it she then looked at it for one minute and told me it’s just wear and tear call back again today to speak with the manager called at 11:30. Called multiple ... Read More

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Google - Jan 2, 2026

took my car here on December 23 to get an inspection. Pick my car up now the door is hard to open and makes a clicking noise when I go to open the door all the way. Took my car back to the dealership they told me it was because of wear & tear on a brand new 2025 . The manager told me to come back so she can look at it she then looked at it for one minute and told me it’s just wear and tear call back again today to speak with the manager called at 11:30. Called multiple times gave me the run around never called back until i called 4 or 5 times got the run around. When i get to the dealership everyone standing around laughing he finally called back when Im walking in the dealership at 5:30. I only started coming to this dealership because I had a bad experience at a different one the other times I brought my car here my door never been a problem here it is today I have to squeeze my way in the door instead of being able to open my door all the way. After speaking with the manager, he puts fault on me saying it’s the weather & this & that My car was only here less than an hour, and when I pick it up, my door is hard to open very distasteful will never take my car to this place ever again. Sad when you pay a lot of money for something that belongs to you and you’re supposed to just take a loss because of someone else dealings. Of course they’re gonna put the fault on me because they don’t wanna have to fix what they damaged. Being honest, goes a long way and whoever damaged my car will definitely get their karma you can’t do bad things then think its just going to be swept under the rug. General manager nor Janelle was not helpful It’s sad when you can’t trust the dealership with your vehicle!

I bought a new 2026 HRV Sport for my granddaughter. Carl was our salesman. He did an excellent job telling us about the HRV and getting a trade in value. I didn't feel pressured to buy any additional services. I did listen to his offers and decided to purchase the 5 year Maintenance plan for her. She's still in College, so no surprise expenses for any fluid changes, tire rotation, and air and pollen filter. It was a smooth transaction, Over the years, I've bought 4 CRVs from Checkered Flag. No complaints.

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would never buy another car here, or recommend this place to anyone. the salesmen were impossible to deal with. getting them to fix simple things that i shouldn’t have had to ask for was like pulling teeth. when i was pointing out issues with the car that should have failed a state inspection, they kept boasting their “182 point inspection.” apparently, running/corner lights, loose hinges, and fogged headlights don’t fall under state, or their super detailed 182 point inspection. their detail guy is also absolutely horrible. take your money elsewhere. they charge a premium for their cars just to ... Read More

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Google - Nov 15, 2025

would never buy another car here, or recommend this place to anyone. the salesmen were impossible to deal with. getting them to fix simple things that i shouldn’t have had to ask for was like pulling teeth. when i was pointing out issues with the car that should have failed a state inspection, they kept boasting their “182 point inspection.” apparently, running/corner lights, loose hinges, and fogged headlights don’t fall under state, or their super detailed 182 point inspection. their detail guy is also absolutely horrible. take your money elsewhere. they charge a premium for their cars just to give them to customers filthy and with issues that should’ve been fixed at the dealership. if i didn’t need to buy a car i would’ve kept looking.

Update 02.2026 - I could write a novel but I’m not. Janelle and Monica are outstanding and should find a place that reflects the excellence they bring because this service center isn’t it. This service center is horrific. For everything they “fix”, they damage something else. They put a part in wrong again so I took my care in again for repairs. While there, I got a tire rotation. I get home and immediately notice a slice in my sidewall that’s wasn’t there before. They did a tire inspection and said the tires looked great but that ... Read More

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Google - Nov 5, 2025

Update 02.2026 - I could write a novel but I’m not. Janelle and Monica are outstanding and should find a place that reflects the excellence they bring because this service center isn’t it. This service center is horrific. For everything they “fix”, they damage something else. They put a part in wrong again so I took my care in again for repairs. While there, I got a tire rotation. I get home and immediately notice a slice in my sidewall that’s wasn’t there before. They did a tire inspection and said the tires looked great but that must have been before they rotated them. I drove straight home from the dealership and didn’t hit anything. Now I’m sure I’m going to spend another 3 months trying to get my tire replaced. Absolute nightmare! Update 11/2025- Janelle is my MVP up there. I meant everything I said before BUT if she had been aware of my situation from the beginning, I can’t see any of my problems happening. She immediately contacted me and jumped right into my issues with urgency. She’s empathetic and has superb customer service skills. Horrific service. Absolutely horrific. I've been trying to get my 2024 fixed at this dealership for several months - I think almost a year at this point if not more. After several complaints, they finally agreed to do a diagnostic test on it which confirmed all of the issues I had been complaining about. They told me they would order the parts and let me know when they were in. I think it's been over a month at this point and I've heard NOTHING. I decided to call, got transferred to Parts who told me the parts were in, and then got transferred to scheduling, who transferred me to the agent who had assisted me before only for him to not answer. Do not waste your time with this dealership! Don't waste your time with them or Honda in general. Terrible customer support across the board! Try Hyundai instead. I heard they have excellent service and support. Signed an annoyed customer with a 2024 Honda that makes noises like a 93' Buick, who is in search for a lawyer at this point. Something needs to be done...Consumer Protection Agency has to have a record of complaints on these people already.

I expect to get overcharged going to a dealership for service, but getting stuck with a $3500 bill because Service Consultant Stephanie Zeljeznjak decided to try to work me over for an extra $1800 service I explicitly asked to knock off is a whole different level of ripoff. As you can see from the SMS messages I included with this review, I asked several times to stop additional services after everything but the water pump that was added on later was already done. What I got back was reason after reason to convince me to keep it on, including single-digit discounts, and ... Read More

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Google - Oct 28, 2025

I expect to get overcharged going to a dealership for service, but getting stuck with a $3500 bill because Service Consultant Stephanie Zeljeznjak decided to try to work me over for an extra $1800 service I explicitly asked to knock off is a whole different level of ripoff. As you can see from the SMS messages I included with this review, I asked several times to stop additional services after everything but the water pump that was added on later was already done. What I got back was reason after reason to convince me to keep it on, including single-digit discounts, and then I got to hear 3 hours later that it was already done 2 hours before I had asked. Not only am I never going back to Checkered Flag Honda, I'm going to avoid any Honda dealership as much as possible for as long as I live. I'm definitely considering going back to Toyota for my next car. They at least don't gaslight you when they gouge you.

I purchased a vehicle 4 years ago and my engine has locked. I took my vehicle to checkered flag in oct 2024 and they did a diagnostic and told me it was my turbo. Well long story short it wasn’t because not even a week later my car was doing the same thing. I reached out to Honda and took it back in this time they told me it was my srs unit. Well, here we are August the engine in my 2021 Honda has locked due to slug. The repeat negligence and misdiagnosis of my vehicle from Checkered has caused my ... Read More

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Google - Sep 30, 2025

I purchased a vehicle 4 years ago and my engine has locked. I took my vehicle to checkered flag in oct 2024 and they did a diagnostic and told me it was my turbo. Well long story short it wasn’t because not even a week later my car was doing the same thing. I reached out to Honda and took it back in this time they told me it was my srs unit. Well, here we are August the engine in my 2021 Honda has locked due to slug. The repeat negligence and misdiagnosis of my vehicle from Checkered has caused my engine to seize. The customer service has been awful. I have asked for the diagnostic information they have yet to email it to me after multiple attempts since August. They have no record of the actual diagnosis from 2024. I am know seeking legal assistance from a lawyer due the lack of help from Honda.

Sales team was awesome when we bought the car. Service though? Heck no. If you want to be stuck with a car that's broken, go for it! Regardless of all the calls you make and the advocating you do for yourself, the lack of responsibility and customer service will get you NO where. It doesn’t matter who you reach out to- advisor, service manager, etc. you will have to do the following up and heck maybe the work too to get your car fixed. Ohh and do NOT even think of buying the extended warranty with this dealership ... Read More

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Google - Sep 22, 2025

Sales team was awesome when we bought the car. Service though? Heck no. If you want to be stuck with a car that's broken, go for it! Regardless of all the calls you make and the advocating you do for yourself, the lack of responsibility and customer service will get you NO where. It doesn’t matter who you reach out to- advisor, service manager, etc. you will have to do the following up and heck maybe the work too to get your car fixed. Ohh and do NOT even think of buying the extended warranty with this dealership - there's NO point. You could have your car in for a warranty work and you’ll probably still owe them something. Rental/loaner is also so hard to get!

I DO NOT recommend them for online orders... I recently ordered a replacement trim piece for my Accord coupe and have been getting the run around for 2 weeks. I ordered on 9/2/25. I called them on 9/8/25 after I had not received notice of shipment. I was told this was not an item they stocked and it was on order and should arrive later that day or tomorrow. They said they would ship as soon as they got their hands on it. I told them that was no problem as long as I got it by the 16th. I was told that ... Read More

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Google - Sep 16, 2025

I DO NOT recommend them for online orders... I recently ordered a replacement trim piece for my Accord coupe and have been getting the run around for 2 weeks. I ordered on 9/2/25. I called them on 9/8/25 after I had not received notice of shipment. I was told this was not an item they stocked and it was on order and should arrive later that day or tomorrow. They said they would ship as soon as they got their hands on it. I told them that was no problem as long as I got it by the 16th. I was told that shouldn't be a problem. I called them back yesterday, 9/15/25, for a status update. I was placed on hold and then told they have the part and it would go out that day. I asked if the part could be over nighted as it was already past the expected delivery date. I was told sure, no problem. I called back today as I have still not received notice of shipment and was told it would go out with today's UPS pickup. I was told it was 2 day delivery and would deliver 9/18/25. I explained the order was supposed to be over nighted yesterday and delivered today. I was not given an explanation or apology for the mishandling of my order. I cancelled the order and will look elsewhere. I just wanted to share my experience.

Oil went from 100% to 60% in 16 days. Called to talk to a manager and I did get one who called me back after lunch but I missed the call and called back the next morning - left a voicemail and then didn’t hear from anyone. I wait 2 hours every-time I come in and pay $85 on top of that. I have NEVER waited 2 hours anywhere else so you could say this is already inconvenient and pricey. Use to pay $70 for an oil change and wait 30 minutes. I would have continued coming to this Honda but I won’t be anymore. Would ... Read More

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Google - Sep 4, 2025

Oil went from 100% to 60% in 16 days. Called to talk to a manager and I did get one who called me back after lunch but I missed the call and called back the next morning - left a voicemail and then didn’t hear from anyone. I wait 2 hours every-time I come in and pay $85 on top of that. I have NEVER waited 2 hours anywhere else so you could say this is already inconvenient and pricey. Use to pay $70 for an oil change and wait 30 minutes. I would have continued coming to this Honda but I won’t be anymore. Would have bought my next HONDA here too but that won’t be happening either.

I bought my car here almost a year ago and they said they would provide a 2nd key - a signed piece of paper straight from them saying so. Well I haven’t heard anything from anyone about a 2nd key??? Where is my key, Checkered Honda? I also want to say that when you buy a used car, make sure the tires are replaced. I don’t think they replace their tires and then you end up with OEM tires making wild guesses on the mileages. Could be an expensive change right after buying. Additionally, this is for HondaLink. ... Read More

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Google - Aug 25, 2025

I bought my car here almost a year ago and they said they would provide a 2nd key - a signed piece of paper straight from them saying so. Well I haven’t heard anything from anyone about a 2nd key??? Where is my key, Checkered Honda? I also want to say that when you buy a used car, make sure the tires are replaced. I don’t think they replace their tires and then you end up with OEM tires making wild guesses on the mileages. Could be an expensive change right after buying. Additionally, this is for HondaLink. I called them about the app not working to unlock/lock your car. I was on the phone for an hour with 4 representatives (because there is one for HondaLink, AcuraLink, Subscriptions for 2018-2022 models, and “American Honda” for 2023-2025 models). The last one, American Honda, greyrocked me and rephrased my questions to make me feel stupid in order to get me off of her line. Do not buy HondaLink unless they can be open 24/7 and treat people with humane genuine kindness instead of toxicity.

Was really interested in a car that upon a pre-purchase inspection had some concerns. They were not willing to budge on either budget or fixing issues that came up in the pre-purchase inspection. The customer care was ok, but did not seem to really care for anything except making a sale. They basically told me they would just sell to someone else instead. So, good luck to whoever ends up with the 2022 Honda CR-V. Hopefully, the concerns noted in the inspection—like potential strut issues or a coolant leak—aren’t serious.

Felt like I was being manipulated from the moment I walked in. I know, that's just normal for car dealerships, but combine that with a staff that repeatedly attempted to talk me into purchasing a vehicle that I either didn't want or couldn't afford despite my clearly stated size and budget requirements. They could have just told me there was nothing available on their lot to meet my needs, but instead they wasted an hour and a half of my time. Save yourself the pain and get on Carvana. These people aren't worth your time. 0 out ... Read More

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Google - May 26, 2025

Felt like I was being manipulated from the moment I walked in. I know, that's just normal for car dealerships, but combine that with a staff that repeatedly attempted to talk me into purchasing a vehicle that I either didn't want or couldn't afford despite my clearly stated size and budget requirements. They could have just told me there was nothing available on their lot to meet my needs, but instead they wasted an hour and a half of my time. Save yourself the pain and get on Carvana. These people aren't worth your time. 0 out of 5. Would not recommend.

I didn't like how they introduced checkered flag. It is old fashioned way to show printed posters and explain about their policy. I was interested to buy a car and not to listen about the way how they work

Terrible customer service at the service center. Took my car in for a second diagnostic for my check engine light after they had already fixed it less than a month ago and a recall issue. They kept it for almost a week and then when I came to pick it up there was a massive crack in the windshield. They had done an inspection upon arrival and didn’t note the crack but the tech told me the crack was there that morning… but they had my car for almost a week at that point? Very condescendingly told me I ... Read More

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Google - May 4, 2025

Terrible customer service at the service center. Took my car in for a second diagnostic for my check engine light after they had already fixed it less than a month ago and a recall issue. They kept it for almost a week and then when I came to pick it up there was a massive crack in the windshield. They had done an inspection upon arrival and didn’t note the crack but the tech told me the crack was there that morning… but they had my car for almost a week at that point? Very condescendingly told me I must have missed it before. Mind you I noticed this crack immediately upon sitting in my car. They claimed it was from an impact and therefore even if it happened at their site it wasn’t their problem. Manager was unhelpful to my husband and I and basically told us that they didn’t work on my windshield so it wasn’t my fault. The red circle is the extent of the supposedly unnoticeable crack. Cost $450 to replace which is too low to use insurance like the tech “suggested”. We were going to shop for a new car here but have heard Hall is far more reliable.

I went there bc my AC started blowing warm air suddenly ( either fuse or freon) but to be safe wanted to run a diagnostic. They wanted $300 to run the diagnostic... that is RIDCULOUS pricing, so I called auto repair shop on base and they charge $100. Will NEVER go here again.

They are nice to your face, but will make getting things done so difficult. If they want you do something they want, it's so easy, you want to do something they don't want, they make it very hard. So manipulative. If no commission, what are they trying to gain from taking more from customer than they could give.

I am trying to make an appointment but no answer from the service department, even when you left a brief message for a return call. No one calls! You should appoint someone to answer all calls or bring back the old way of picking your choice of advisor through the app, or any operator answering and making the appointment. Not everyone have the availability of getting things done for the car. If there's an option of a zero star, this deserves it. Very disappointed.

I have purchased my last 3 vehicles from this location, and my last car, 2022 Honda Accord(brand new), was by far the worst purchase I've made. The car has been making a "certain" noise since day 1. I have taken the car back to them on multiple occasions, and they've still not completely fixed the issue. They don't even offer you a loaner car for your troubles and not to mention the service advisors' complete lack of customer service. He didn't care one way or another if my car was fixed. I will never purchase another ... Read More

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Google - Feb 10, 2025

I have purchased my last 3 vehicles from this location, and my last car, 2022 Honda Accord(brand new), was by far the worst purchase I've made. The car has been making a "certain" noise since day 1. I have taken the car back to them on multiple occasions, and they've still not completely fixed the issue. They don't even offer you a loaner car for your troubles and not to mention the service advisors' complete lack of customer service. He didn't care one way or another if my car was fixed. I will never purchase another car from this location due to the lack of compassion and also just outright lack of care for my vehicle that I pay my hard earned money for.

Scam artist. My daughter is deployed down in Norfolk. I specifically called ahead about the job i wanted and what was needed. I asked if i can pay upfront so she won't have to worry when she brings car in...was advised no and i understood. But when she got there to get the work they charged 3 times what was advised. No extra work was done then what was advised so nothing was added on top of what was discussed over the phone.

Alright so I went in here on Saturday with a simple fix and will never go back. I feel sorry for anyone who does. Both my headlights weren’t working and my shifter wasn’t working. Turns out all that was wrong was it was jammed. Easy fix. Come back Monday since they were closed on Sunday. Just for them to charge me a whopping $309.66. All that for a break switch. I appreciate you guys fixing it but seriously priority Lexus of Virginia Beach could have did it for 40 dollars. Utterly ridiculous

(Translated by Google) They gave me bad service, they didn't leave my vehicle in good condition. (Original) Me dieron mal servicio no me dejaron bueno el vehículo

Normally, I never have a problem coming to this dealership because I get my oil change or inspection, pay a minimal fee, and then I’m out. Today was a different story. There was a service code on my car, so that prompted Brian, the service rep, to suggest I spend 560.00 on maintenance. I battled it, but I felt very very pushed and uncomfortable. Brian didn’t give me time to discuss it with my husband, and it was something my husband could’ve done himself for way less money. I’ve never had to go back and forth with ... Read More

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Google - Aug 24, 2024

Normally, I never have a problem coming to this dealership because I get my oil change or inspection, pay a minimal fee, and then I’m out. Today was a different story. There was a service code on my car, so that prompted Brian, the service rep, to suggest I spend 560.00 on maintenance. I battled it, but I felt very very pushed and uncomfortable. Brian didn’t give me time to discuss it with my husband, and it was something my husband could’ve done himself for way less money. I’ve never had to go back and forth with a rep because something like this is usually a listed recommendation I can think about instead of a split decision. I hope someone sees this and resolves the way reps communicate with customers. It caused a lot of tension especially with inflation rising (grocery prices are even insane right now). Thank you.

worst service team in the state of VA

One price confirmed when booking appointment, and over the phone before services were rendered, but then price jacked up when the vehicle was done. I explained to John Brown the price was lower when booking online and confirmed via phone by someone else. He did not care at all. Been going there for years, will not go back.

(EDITED TO ADD) I did in fact reach out directly to CF, as I was invited to do in the public reply to my review and I was ignored. It’s nice to save face for everyone to see but apparently another to actually acknowledge the issue. I definitely do not recommend this place for your service needs. —— My experience(s) here were not good. I had to bring my car back 3 times to have the AC “fixed” and each time it only worked for a VERY short amount of time. The second time they told me they had to ... Read More

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Google - Jul 30, 2024

(EDITED TO ADD) I did in fact reach out directly to CF, as I was invited to do in the public reply to my review and I was ignored. It’s nice to save face for everyone to see but apparently another to actually acknowledge the issue. I definitely do not recommend this place for your service needs. —— My experience(s) here were not good. I had to bring my car back 3 times to have the AC “fixed” and each time it only worked for a VERY short amount of time. The second time they told me they had to order a part and that they would call me when it came in. After not hearing from them for several months, I called myself and they told me they had it. I had it installed and again it failed. When I brought it back AGAIN, I was charged a $400 diagnostic fee (without being told this up front and I was under the impression it would be covered due to a Honda-issued warranty extension) even though my particular model was known for AC issues. That was a fee I was very unprepared for and had to borrow money in order to pay. Had I been told prior to the appointment, I could have made different arrangements. Anyway- they ended up telling me it could not be covered because *I* must have caused damage to the condenser myself by hitting something, and showed me a picture of an alleged dent in it, when my car had been in no accidents ever and had actually not even been driven much during COVID. They told me it was going to cost $3,000 to fix the AC system. I later brought it to another dealership, they replaced the condenser under the warranty extension, part in stock, with no questions asked (and told me that the part in there was still the old manufacturer version when it should have been an updated version if it had been replaced like I was told it was), they made NO mention of there being a “dent” in it which makes me wonder if the picture that Checkered Flag showed me was even from my car, told me there were random nuts and bolts missing from the entire AC system, and that there was a connecting pipe with what looked like a clean slice through it but with no other signs of rust or other damage. They said it was rather strange but did not point any fingers or pass any blame. But very suspicious all around for what was done to my car at Checkered Flag. In the end, everything was fixed at the other dealership for under $400 compared to the $3,000 estimate I was given here. Absolutely insane to me. I hate to be THAT person but If I could give zero stars, I would.

Screwed my buddy after he got his loan the gm sold the car from underneath of him.

Went to go look at a suburban at this dealer ship got approved for my loan and put the 500 deposit to only find out that the general manager sold the suburban to one of his friends and didn't follow the dealer ship rules I took a credit hit now for the mistake they created. This place is a scam in my eyes guess if you make the rules you can break them

There is a high likelihood that the maintenance department will take advantage of you to make more money. I have a 2018 Honda Accord that was given an extended warranty on the A/C condenser due to manufacturing problems. I lost A/C and took the vehicle here to diagnose the problem, which costs $300. They said it was the condenser BUT also found leaking in suction hose and receiver pipe. Extended warranty only covers condenser repair which is $900 but I have to pay $1985 for the other repairs. They will not repair condenser unless I also do the other repairs for $1985. The $1985 ... Read More

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Google - May 29, 2024

There is a high likelihood that the maintenance department will take advantage of you to make more money. I have a 2018 Honda Accord that was given an extended warranty on the A/C condenser due to manufacturing problems. I lost A/C and took the vehicle here to diagnose the problem, which costs $300. They said it was the condenser BUT also found leaking in suction hose and receiver pipe. Extended warranty only covers condenser repair which is $900 but I have to pay $1985 for the other repairs. They will not repair condenser unless I also do the other repairs for $1985. The $1985 seems to be an arbitrary number pulled out of nowhere. I asked to see a breakdown of the costs adding to $1985 and they said they don't have that. I looked up the cost of the parts which turned out to be around $250 max. $1900 is a ridiculous amount of money to pay for not knowing the breakdown. It seems as if they will just give you a very high estimate hoping you just blindly accept it so they can make a huge profit. PLEASE be mindful what you are paying for and do not get scammed from companies like this one.

Bought a used Honda Odyssey from Carl, one of the salesmen, and was promised that the smoke smell would be gone. I was a fool for thinking it would be, but Checkered Flag only made minimal effort to remedy the smell after the fact. To be fair the smell was “gone” the first day only to return a couple days later. I was not able to return the car in the 72 hour buy back as My wife had gone into labor. The car was over valued and therefore when I went in to attempt to trade it in I was ... Read More

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Google - May 21, 2024

Bought a used Honda Odyssey from Carl, one of the salesmen, and was promised that the smoke smell would be gone. I was a fool for thinking it would be, but Checkered Flag only made minimal effort to remedy the smell after the fact. To be fair the smell was “gone” the first day only to return a couple days later. I was not able to return the car in the 72 hour buy back as My wife had gone into labor. The car was over valued and therefore when I went in to attempt to trade it in I was upside down by around $3000. Not making it possible for a trade in.The dealership wanted to continue to. ”bomb” the car with “new” chemicals only for the smell to return a few days later. The dealership didn’t want to make it right by either outsourcing a car steam clean and ozone treatment or taking the loss and buying the car back. I went and offered a middle ground that I would have the car detailed in my dime and if they could reimburse me only to be told by the sales manager “I’m not sure”. Be careful when buying a car with these people, they only care about money and will not have your goals in mind. My newborn and other children have to live with the second hand smoke and I am to blame for believing a used car salesman’s predatory tactics.

We brought our vehicle here for an inspection. They failed the inspection saying the control arm was bad. Estimated cost to repair along with fluid flushes, $2000. I took our car to another place for inspection and guess what? It passed! They looked at the control arm and said it looks practically brand new. Honda tried to take advantage of us but luckily we did not fall for that scam. Shameful!

Came in on a whim looking at some cars and Conner came out, introduced himself and started showing me some civics, he was extremely professional and polite while not pushing a sale on us, just very informative on the cars and pricing. When all was said and done what initially was a trip to look at cars, I ended up driving off the lot with one. Will be sending everyone I know who is tempted to look at cars to Conner, cannot stress out good of a salesman he is.

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